Frequently Asked Questions

Yes! We ship nationwide within the United States. All orders are securely packed and shipped with tracking information. International shipping is not currently available.

Once your print is complete, orders typically ship within 1-2 business days. Transit time depends on your location, but most domestic orders arrive within 3-7 business days.

We take packaging seriously. Each item is carefully wrapped and cushioned to prevent damage during transit. Fragile or intricate prints get extra protection.

Yes, expedited shipping options are available at checkout for an additional fee. Contact us for rush orders that need both faster printing and shipping.

Standard orders are printed within 2-5 business days depending on size and complexity. Large or intricate prints may take longer. Rush options are available for time-sensitive projects.

We print at layer heights between 0.1mm (high detail) and 0.3mm (faster prints). Most orders use 0.2mm for a good balance of quality and speed. We'll recommend the best settings for your project.

Yes! Rush printing is available for most projects. Reach out through our contact form or mention it in your order notes, and we'll do our best to accommodate your timeline.

We accept STL, OBJ, 3MF, and STEP files. These are the most common formats from 3D modeling software. If you have a different format, reach out and we'll see what we can do.

No problem! Our design assistance service can help. Send us a sketch, photo, measurements, or just describe what you need, and we can create a printable 3D model for you.

In most cases, yes. Simple modifications like scaling, adding text, or minor adjustments are usually straightforward. More complex changes may require design assistance.

Absolutely. We review every file for printability issues like thin walls, overhangs, and other potential problems. If we spot issues, we'll reach out before printing.

Our standard materials are PLA and PETG. PLA is great for most projects—it's sturdy, has a nice finish, and is environmentally friendly. PETG is more durable and flexible. We also offer TPU (flexible) and ABS for specific applications.

We stock a wide range of colors including black, white, gray, and popular colors like red, blue, green, yellow, and orange. Check our store or contact us for current availability.

We can try! If you have a specific color in mind, let us know and we'll do our best to find a close match from our available filaments.

Pricing depends on the size of the print, material used, print time, and complexity. Ready-to-ship items in our store have fixed prices. Custom prints are quoted individually.

Use our contact form to describe your project and attach any files or references you have. We'll review your request and send a quote, usually within 1-2 business days.

Yes! For orders of 10 or more identical items, we offer volume pricing. The discount increases with quantity. Reach out with your project details for a custom quote.